Employment

Join the premier wilderness lodge in Minnesota and live, work, and play in the Minnesota Northwoods, just steps away from the Boundary Waters and Superior National Forest. At Gunflint Lodge & Outfitters you will provide excellent service and quality to our guests and interact with people who enjoy hospitality and luxury and who love the outdoors!

Gunflint is located 43 miles up the Gunflint Trail from Grand Marais, Minnesota. (43 miles from the nearest town!) We are surrounded by over 1 million acres of wilderness in the Superior National Forest. Guests come from all over the world to relax, fish, swim, canoe, and explore in the Northwoods atmosphere.

Over the years our guests have come to expect a friendly and helpful staff. They come to have a relaxed vacation and we’re dependent upon our team to see that they have the best time possible. Often this means a little extra work, or time, to help a guest but we feel it’s worth it and you should too!

Perhaps the two most important qualities we look for in our team are a cheerful attitude and the willingness to go the extra mile.

Resort and outfitting work means long, hard, and sometimes irregular hours. It is certainly not a paid vacation. The schedules are set for 40 hours per week with two consecutive days off. Although you may be hired for a specific position, there are times when you may be called upon to fulfill other job duties. In a resort atmosphere we all pitch in wherever necessary to get the job done. With that in mind, we are looking for applicants who are extremely flexible and like a variety of work.

Salaries vary depending on the position being filled, and the previous experience a new employee has. Recreational equipment is available for use at a minimal charge. However, all of our facilities and equipment are for guests’ use first.

Housing

We offer onsite staff housing with shared 2 and 4 person efficiency apartments, all with a private kitchen and bathroom. Other housing options may include shared apartments and a central bathroom.

We do not receive any cell phone, TV or radio reception. You may bring your own TV/VCR or CD player if you would like.

We hope that you’ll join our team in the Northwoods for a summer…or two. Please fill out our Online Employment Application or print a copy (pdf) of our application, fill it out and mail or fax to:

Gunflint Lodge and Outfitters- HRO

143 South Gunflint Lake

Grand Marais MN 55604

FAX: 1-218-388-9429

Staff Employment Information and Benefits

Human Resources Generalist

Enjoy the opportunities of a professional job and the benefits of living in the Superior National Forest right outside the famous Boundary Waters Canoe Area wilderness. Live and work where you love to play! Gunflint Lodge & Outfitters, the premier vacation resort and canoe outfitter on the Gunflint Trail, is seeking an experienced human resources generalist to help us manage daily financial functions for our several lines of business. This position is a full-time salaried position and also includes onsite housing at a discounted rate, as well as discounts on restaurant, gift shop, and use of recreational equipment.

Duties and Responsibilities

  • Recruiting and hiring year-round and seasonal staff, developing applicant and employee engagement initiatives
  • Developing and delivering employee on-boarding and training and development
  • Develop and administer employee policies and procedures
  • Coordinate with Payroll department to manage employee compensation and leaves
  • Develop and assist in performance management
  • Enhance job satisfaction by resolving issues promptly, introducing new perks and benefits and organizing team building activities
  • Ensure compliance with Minnesota and federal laws and regulations

Requirements

  • Understanding of general human resources policies and procedures
  • Good knowledge of employment/labor laws
  • Outstanding knowledge of MS Office
  • Excellent communication and people skills
  • Aptitude in problem-solving
  • Desire to work as a team with a results driven approach
  • Willingness to work in multiple departments as required by business need

Preferred Qualifications

  • Experience working in a hospitality or resort environment
  • Experience with marketing programs and techniques including SEO, Google, WordPress, Facebook, Instagram
  • Experience with PMS/POS systems

Enjoy the opportunities of a professional job and the benefits of living in the Superior National Forest right outside the famous Boundary Waters Canoe Area wilderness. Live and work where you love to play! Gunflint Lodge & Outfitters, the premier vacation resort and canoe outfitter on the Gunflint Trail, is seeking an experienced marketing specialist to help us grow, develop, and promote our several lines of business. This position is a full-time salaried position and also includes onsite housing at a discounted rate, as well as discounts on restaurant, gift shop, and use of recreational equipment.

We are looking for an amazing, data-driven marketing specialist to own the majority of the marketing funnel for our company. You will be in charge of attracting site traffic, converting that traffic into new leads for the business, and nurturing those leads to close into satisfied guests.

Duties and Responsibilities

  • Analyze key metrics to set appropriate pricing and dynamic pricing models
  • Coordinate sales offerings across a variety of platforms, including in-bound, on-line booking, and OTAs
  • Develop and maintain our website with current and engaging content and images
  • Build and manage a rich content/editorial calendar that attracts a qualified audience
  • Grow new leads by converting site traffic through calls-to-action, landing pages, and lead generation content
  • Optimize our marketing automation and lead nurturing processes through email, content, and social channels
  • Build and manage Gunflint’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant
  • Create shareable content appropriate for specific networks to spread both our brand and our content
  • Monitor and engage in relevant social discussions about our business, offerings, and location, including the Boundary Waters Canoe Area Wilderness
  • Run regular social promotions and campaigns and track their success (e.g., Twitter chats, LinkedIn discussions, etc.)
  • Drive consistent, relevant traffic and leads from our social network presence
  • Explore new ways to engage and identify new social networks to reach our target buyers
  • Write various types of articles on a wide range of topics for our blog
  • Optimize web content for search engines and lead generation
  • Grow blog subscribers, converting visitors into leads, and expand our blog’s overall reach
  • Manage and improve organic search engine performance and goal-setting based on click-through rates, traffic, and conversions
  • Stay up-to-date with the latest trends and changes with SEO and major search engines
  • Manage the strategy and setup of all paid campaigns
  • Measure and optimize our paid marketing using vendor-specific dashboards, Google Analytics, and marketing analytics reports
  • Research and test partnerships with new vendors to expand our reach and/or lower our cost-per-acquisition
  • Collaborate with marketing teammates to maintain a consistent brand voice and message across all paid programs
  • Craft landing pages and lead generation forms for our content to distribute through relevant paid programs
  • Write press releases and editorial content
  • Establish a sustainable, strategic approach to PR based on adding value to media outlets and event managers
  • Connect with influential media outlets and journalists to place stories about company news and other initiatives
  • Develop corporate event business and network with speakers and event planners to grow business offerings and opportunities

Requirements

  • BA/BS degree or equivalent work experience
  • Some past experience in marketing
  • A passion and strong understanding of the hospitality and outdoor adventure industry, as well as a love for the Boundary Waters Canoe Area Wilderness
  • Exceptional writing, editing skills, and graphic content-development skills, as well as the ability to adopt the style, tone, and voice for a various types of content
  • Excellent organizational skills to work independently and manage projects with many moving parts
  • Excellent communicator and creative thinker, with an ability to use data to inform all decisions
  • Proficiency in web analytics softwar eand keyword tools
  • Experience with data-driven SEO analysis and optimization
  • Excellent written and oral communication skills and ability to interact with people individually and in a group setting
  • Active and well-rounded personal presence in social media, with a command of each network and their best practices
  • Proficiency in using social media software to monitor social media conversations
  • Proficiency in email marketing and marketing automation
  • Highly analytical and able to derive meaning from data, including an understanding of yield management and revenue optimization
  • Experience with A/B testing and email optimization
  • Outstanding knowledge of MS Word, Excel, WordPress, and other content development tools
  • In-depth knowledge of the various paid marketing channels and technologies, including paid search (Google AdWords), retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest, and more), and content distribution and placement networks
  • Excellent communication and people skills
  • Aptitude in problem-solving
  • Self-motivated with a desire to work as a team with a results driven approach
  • Willingness to work in multiple departments as required by business need

Preferred Qualifications

  • Experience working in a hospitality or resort environment
  • Experience with PMS/POS systems, online booking and OTAS
  • Ideal candidate will have experience pitching, crafting, and placing content externally through guest blogging or op-ed development and experience with event management and sponsorships.

Varied shifts leading a team and working individually. Must have ability to multi-task when necessary. This position requires a working knowledge of repair work in electric, plumbing, and small construction projects. Knowledge of small engine, marine and snowmobile engine repair strongly recommended. This person will also be doing most maintenance repairs as needed and is responsible for water quality testing on a daily basis. Maintenance positions are responsible for the over-all mechanical repair of the entire 100+ acre property with more than 50 structures. Must have valid driver’s license with good driving record and be able to lift objects weighing up to 70 pounds. This position will require both indoor and outdoor work outdoors in all weather conditions. Knowledge of skid steer equipment, snowmobiles, boats, plow truck, and tractor operation and maintenance a plus. Septic and pool maintenance experience preferred. Prior supervisory or leadership experience preferred. This position requires a person who is self-directed, takes initiative and is able to motivate self and others. Position requires some on-call work and onsite living is preferred but not required. Discounted onsite housing available.

Varied shifts in charge of the housekeeping team. Responsible for daily operation of housekeeping team including organizing daily workload, supervising cleaning crews, assist cleaning crews with cleaning cabin/main lodge, and conducting cabin checks. Must have ability to take direction from manager, motivate/train others, and lead by example. Looking for a cheerful person with extreme attention to detail. Previous housekeeping and supervisory experience a must!

Oversee daily operations of our Boundary Waters canoe outfitting business. Answer guest questions, reserve trips and permits, route camping trips, provision food and gear, and maintain cleanliness of accommodations and grounds for canoe outfitting guests. Responsible for daily operation of outfitting team including scheduling, organizing daily workload, supervising and assisting work crews, keeping canoes and gear in good repair, and transporting guests to and from BWCA entry points by truck, van, or boat. Must have ability to take direction from manager, motivate/train others, and lead by example. Looking for a cheerful person with extreme attention to detail. Over 21 with a valid driver’s license required. Familiarity with canoe camping in the Boundary Waters Canoe Area Wilderness and Wilderness First Aid and/or Wilderness First Responder strongly preferred.

Varied daytime shifts as part of a housekeeping team. Responsibilities include cleaning 24 rental cabins, main lodge guest areas and bathrooms, reporting maintenance issues immediately and able to communicate with guests. As a housekeeper you will take care of the general cleaning of the cabins in the resort. You will use a vacuum cleaner, duster and cleaning detergent. Responsibilities extend to making the bed, changing the bed clothes, dusting the furniture and cleaning kitchens, fireplaces, hot tubs, and bathrooms. You will also walk to cabins to change linens and empty trash for guests. To be a housekeeper at Gunflint, you have to be a self-starter. You must have the ability to work on your own and as part of a team. You will be lifting heavy equipment, moving heavy furniture and you will be on your feet for large parts of your day, and will need to walk between cabins and up and down stairs. Must be detail-oriented, willing to take direction/work well on own and be a team player. Previous housekeeping experience a plus but willing to train. Driver’s license and clean driving record preferred but not required. Must submit to a background check.

In this position you will be part of a guest services team where the guest is your top priority. You will be a key component in assuring that we deliver the best possible experience for our guests, since you will be face to face with them on a daily basis. All of their questions and concerns will be directed to you and we want to be able to trust you to represent our resort in these situations. Job duties include guest orientation of our property, review of guest package, reservation processing, data entry, telephone communications, answering guest questions, and any other duties that may be asked of team members. We are seeking an organized, logical, and level-headed person with very good communication skills and a beaming personality. You must have basic typing skills and be computer literate. Must keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference and process. Must check in guests and take deposits and payments. Will be responsible for communicating with guests in person, over the phone, in writing and by email. Excellent written and verbal communication and basic math skills are required. Must attend to all methods of room bookings to ensure that reservations are attended to promptly. Must report issues to housekeeping, maintenance or management to resolve all guests’ issues and ensure their comfort and satisfaction. Varied shifts including morning and evening shifts are required.

We are looking for an enthusiastic Bartender/Server to take orders and deliver them to our restaurant guests to provide superior customer service and a memorable dining experience. You will work in close collaboration with colleagues and follow established health and safety standards.

Responsibilities

  • Prepare tables and drink with special attention to sanitation and order
  • Present menus and help customers select food and beverages
  • Promote sales of beverages
  • Take/serve orders and answer questions or make recommendations for other products
  • Collaborate with other restaurant servers and kitchen/bar staff
  • Mix drinks and serve wine and beer as well as food
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment
  • Promote dedication from customers

Requirements

  • Proven customer serving/ bartending experience
  • Knowledge of beers, wine, and liquor and mixed drinks
  • Customer-oriented approach and patience
  • Problem solving and decision making skills
  • Hands on experience in cashier duties
  • Excellent people skills
  • Responsible and trustworthy
  • Attention to cleanliness and safety
  • Food safety training will be considered a plus
  • Excellent communication skills

Must be a team player! Flexible and willing to work split shifts and/or work in other areas of resort; attention to detail. This position is paid minimum wages plus tips. The tips are significant. We do not guarantee 40 hours per week, but it will be close most of the time.

We are looking for an enthusiastic Restaurant Server to take orders and deliver them to our restaurant guests to provide superior customer service and a memorable dining experience. You will work in close collaboration with colleagues and follow established health and safety standards.

Responsibilities

  • Prepare tables with special attention to sanitation and order
  • Attend to customers upon entrance
  • Present menus and help customers select food/beverages
  • Promote sales of beverages, appetizers, and desserts
  • Take/serve orders and answer questions or make recommendations for other products
  • Collaborate with other restaurant servers and kitchen/barstaff
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment
  • Promote dedication from customers

Requirements

  • Proven customer serving/ waiting experience
  • Customer-oriented approach and patience
  • Problem solving and decision making skills
  • Hands on experience in cashier duties
  • Excellent people skills
  • Responsible and trustworthy
  • Attention to cleanliness and safety
  • Food safety training will be considered a plus
  • Excellent communication skills
  • Ability to walk up and down stairs carrying heavy trays of dishes/food

Must be a team player! Flexible and willing to work split shifts and/or work in other areas of resort; attention to detail. This position is paid minimum wages plus tips. The tips are significant. We do not guarantee 40 hours per week, but it will be close most of the time.

We are seeking a fulltime Outfitter. In this position, you will have daily contact with our outfitting guests, including families, youth groups, Scout troops, and others, requiring a pleasant attitude and willingness to listen and answer questions about the area. Responsibilities include packing food and equipment; hauling canoes, equipment, and guests to various landings in the area; cleaning returned equipment; providing group meal service, and cleaning bunkhouse and bathrooms. Must be self-motivated team player with valid driver’s license and good driving record and be able to lift canoes and packs weighing up to 70 pounds. Previous experience canoeing the BWCA, portaging skills, cooking, and Leave No Trace camping ethics strongly recommended. Applicants must be 21 years of age or older to meet our insurance requirements for driving vans with passengers. This position is available mid-May through mid-October.

We are seeking a part-time Massage Therapist. In this position, you will have daily contact with our Lodge guests, requiring a pleasant attitude. As an integral part of the spa team, our Massage Therapists are knowledgeable and caring professionals, interested in the well-being and personal satisfaction of our guests. They are skilled in the latest massage trends and techniques and have a positive impact on the success of our resort by performing massage and spa treatments for guests and maintaining cleanliness standards for guest comfort and safety and promoting spa and other Lodge services and selling retail products. Must be able to make sound decisions and ensure the privacy of each guest while being sensitive to their needs.

Knowledge and ability to lead yoga, yoga hikes, forest bathing, personal training, or other fitness and meditation practices are encouraged.

Minimum Qualifications:

  • Thorough knowledge of body physiology, anatomy, pressure points.
  • Therapist needs to have strong communication skills, both verbal and written
  • Enjoy working with people and have an empathetic personality
  • Friendly and patient demeanor to develop a rapport with the guests to make them feel comfortable
  • Strong sense of confidentiality and ethical behavior
  • Diploma from an Accredited Massage Therapy Program
  • 250+ hours of Massage Therapy experience

Responsibilities:

  • Prepare the massage room for daily appointments
  • Discuss with the client any previous physical ailments, accidents or injuries that could be aggravated and/or soothed with the use of massage therapy
  • Provide a variety of massage therapies to guests
  • Clean the massage room and the equipment after use
  • Maintain confidential client records

Part-time complementary work may also available at Gunflint Lodge, as well as on-site employee housing at a discounted rate. In the shoulder seasons when business is slower, all staff are invited to work in other departments, to help keep their employment at approximately a 40 hour week.

Create memories and experiences for our guests through preparing and providing outdoor meals and activities. You will prepare trail and shore lunches. Must be able to cook over an open fire or using a smoker or wood-fire oven in an outdoor environment. Must be able to hike or travel to remote locations. Teamwork as well as individual effort and creative ideas is required.

Lead our guests on rock climbing adventures on our premises or paddle into the Boundary Waters! You must demonstrate a high level of professional competence and ability to instruct technical skills such as belaying, anchoring, and climbing. Knowledge of climbing equipment and safety practices is essential. Must be punctual and reliable and maintain a high regard for guest safety and overall experience. Must have the ability to relate local knowledge including natural and cultural history. Demonstrate and promote Leave No Trace principles and environmental awareness. Must be safety-conscious and be able to provide leadership, instruction and medical care during an emergency.

Preferred Qualifications: 

  • Minimum of 3 years climbing experience
  • Wilderness First Responder and CPR certification
  • AMGA or other climbing certification

Work as part of the kitchen team enabling our restaurant to perform as smoothly and efficiently as possible. You will be expected to help with food preparation, kitchen cleaning, and dishes.

MAINTENANCE

Varied shifts working with a team and individually. Must have ability to multi-task when necessary. This position requires a working knowledge of repair work in electric, plumbing, and small construction projects. Knowledge of small engine, marine and snowmobile engine repair strongly recommended. This person will also be doing most maintenance repairs as needed and is responsible for water quality testing on a daily basis. Maintenance positions are responsible for the over-all mechanical repair of the entire 100+ acre property with more than 50 structures. Must have valid driver’s license with good driving record and be able to lift objects weighing up to 70 pounds. This position will require both indoor and outdoor work outdoors in all weather conditions. Knowledge of skid steer equipment, snowmobiles, boats, plow truck, and tractor operation and maintenance a plus. Septic and pool maintenance experience preferred. Prior supervisory or leadership experience preferred. This position requires a person who is self-directed, takes initiative and is able to motivate self and others. Position requires some on-call work and onsite living is preferred but not required. Discounted onsite housing available.

Lead our guests on river tour adventures on flat water up to Class III Rapids! You must demonstrate a high level of professional competence . Knowledge of rafting equipment and safety practices is essential. Must be punctual and reliable and maintain a high regard for guest safety and overall experience. Must have the ability to relate local knowledge including natural and cultural history. Demonstrate and promote Leave No Trace principles and environmental awareness. Must be safety-conscious and be able to provide leadership, instruction and medical care during an emergency. Must be 21 to drive our guests.

  • Guiding through flat water through Class III rapids with groups of varying size, age and number; understanding and implementing risk-reduction in navigation, communication, and decision-making
  • Communicating with guests about local area information, other available activities in the area, and providing an overall quality guest experience
  • Providing top-notch guest service to all guests, before, after, and during their trip
  • Participating in off-the-water tasks, including moving, loading and unloading rafts, assisting guests with gear, delivering instructional talks, and washing and organizing gear and equipment
  • Other tasks, such as driving vehicles, repair and maintenance of gear or facilities, guest check-in, and assisting other departments, as qualified and as assigned

River Guide applicants must be physically capable of steering and helping carry rafts, and be comfortable working outside in varying weather conditions. Applicants should expect to work in a team environment, and be able to take direction well and exhibit good judgment in decision-making.

Preferred Qualifications: 

  • Minimum of 3 years river guiding experience
  • Life Guard, Wilderness First Responder and CPR certification

Lead guests on trail rides through the Superior National Forest, providing interpretive information about the area. Daily care of 17 to 19 horses: Feeding, watering, grooming, barn maintenance and repair. Responsible for 1 – 8 guests during 1 – 6 hr long trail rides. Season is May thru Oct so only candidates that can work through Oct will be considered. Must be 21.

Lead tours of up to 10 guests on our 8 zip tour through the Boreal forest. You will be responsible for the safety and comfort of our guests during this two-hour tour through the trees and will provide interesting and informative facts about the human and natural history of this unique area to enhance guests’ experience and create vacation memories.

Many of these positions are available for year round employment unless specifically noted as summer only.

Please note – You may be hired for a specific position, but we all work together in a resort atmosphere to cover the responsibilities. At times you may be called upon to do a job other than those specifically outlined. We look for employees who have a wide variety of interests and experiences and are extremely versatile.

Personal Benefits

Walk to work! Minimal wear and tear on your vehicle. Varying free use of water equipment depending on guest needs. Canoe trips in the Boundary Waters Canoe Area, area hiking trails and fishing.

  • Use of canoes and kayaks on the waterfront
  • Use of boat/motor at a reduced rate
  • Use of camping equipment at a reduced rate (not food)
  • 25% off either gift shop
  • 25% off restaurant meals (not alcohol)
  • Participation in our Nature Activity program is always free
  • One free horseback ride and canopy tour, additional rides at reduced rate
  • Staff lounge area with phone for use with calling cards
  • TV/VCR/DVD for staff in staff lounge area
  • Pool table
  • Excellent opportunity to meet new friends from all over U.S. and other countries
  • Excellent opportunity to explore the Boundary Waters Canoe Area of northern Minnesota
    (see www.gunflintoutfitters.com)

Family Benefits

Your parents and siblings can stay in a cabin and receive 25% off rack rates.